FREQUENTLY
ASKED QUESTIONS

1. Fill out our form with some basic information about your project and we will get back to you within 48 hours. 2. Citadel Fence & Deck will touch base with you about your project. We can discuss the details of your project over the phone. We will then send out a member of our team to visit your property and provide an estimate for the work. 3. Once an agreement is made, we will require a 10% deposit (non-refundable) to reserve your job. We will set a date for your project and initiate the process of getting permission to dig on your property. 4. We will reach out to you 14 days prior to your start date to confirm the job details and answer any questions you may have. We require a 50% deposit at this time (60% total). The remaining 40% is due upon completion and quality walk through. PLEASE NOTE - While the project is being completed, we may require use of your driveway and/or curbside for disposal bins.

Generally, if your fence falling down or in disrepair, your neighbor also wants the fence replaced. Make them aware of the intention to replace the fence and keep them informed. If necessary, Mike and his team can help with the communications and discuss the process with everyone involved.

You have the right to replace your fence if you feel it is necessary. You should provide them with 3 quotes from 3 different contractors and they should pay the average of the 3 quotes. You can still go with the contractor of your choice but may have to pay the difference yourself. If you have a pool, a small child or a dog, having a proper fence is necessary for safety and security. Check for fencing by-laws in your municipality for further details.

Fencing - No. We will need to get dig locates prior to construction. This is all a part of our service. Decking - Maybe. If your deck is low to the ground and relatively small, you can build this without a permit. If you deck is large and/or raised from the ground, you will need a permit. Check with your local municipality for rules and regulations around deck permits. It is the responsibility of the homeowner to get a permit before the project starts. Michael and his team are very thorough and friendly. If you have any further questions, Michael will be able to answer them for you.